Job Description

 
Cruising obsessed?  We have the opportunity for you!  With a newly created team, we are on the hunt for Cruise Specialists to assist our customers, who are just as excited as you to hit the water!  Best part is, you could be cruising while looking after your customers, as this role is 100% remote and can be based anywhere within Australia!
 
Day to Day
With marketing driven enquiries, the Specialist Cruise Consultant exists to service our customers on their complex cruise itineraries worldwide. There will be clear sales targets and KPI expectations to achieve with the support of leaders, development and business systems.
100% Work From Home model or option to work in one of our corporate teams office locations
Want OTE earnings of $85k+
Are passionate about customer service
Marketing driven cruise enquiries
Monday to Friday business working hours – have the weekend off 
Small team environment with hands on training and development  
Strong collaborative working environment – all ideas are valued and considered 
 

All about you: 

Minimum 2 years in the travel industry 
Exceptional multitasking ability, you will juggle priorities to meet deadlines and client expectations 
To be a “people person” who values the importance of developing strong relationships 
Destination knowledge is a must
A high level of attention to detail 
GDS experience required, Sabre highly regarded 

What else is on offer?

Travel discounts including family and friends, health and wellness discounts, financial planning advice etc 
Boost your career in a well-recognized brand & exciting industry 
Brightness of future – career opportunities in a network of brands and businesses across the global – we promote from within 
Monthly awards nights, social team building events, and opportunity to attend global conference (Bali 2023) 
Leadership Programs & further education 
Giving Bank & Volunteer Leave  
Employee share scheme 
Opportunities to get out from behind the ‘desk’ – customer events, meetings 
We proudly support and advocate responsible travel, positive diversity practices, empowered giving, and conservation of natural resources and sustainability 
 
Who is FCTG

We have a unique culture and an irreverent DNA based on a proven mix of ideas, values, and ways of working that have helped shape our business over the past 40+ years.   
Across our brand, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively and take ownership of our business to achieve our goals.  
Our spirit of egalitarianism, irreverence and ownership defines the way we behave.  These are the three shared values that we place above all others. They help us make informed decisions and solidify our company culture. That’s the FCTG Way.