Job Description

About your opportunity…
 
We are looking for passionate trailblazers!
Our CRM team is in the early stages of an exciting “greenfield” project that will transform our global Salesforce instance of over 2000+ users, rebuilding from the ground up, focusing on simplification and keeping the customer at the centre of our vision. An amazing opportunity to participate in a large Salesforce build. We are building up our permanent agile team to help us bring Salesforce to more and more divisions within our corporate travel businesses.
FCTGs global CRM team is responsible for delivering technology solutions that create efficiency and enhanced effectiveness for both our people and our corporate customers.  With salesforce.com at the heart of these solutions, our SFDC Technical Admins play a key role in managing and evolving our world class CRM technology platform. As a Technical Admin you will provide advice and guidance around technical design decisions on our SFDC.com platform, and at the same time carry out key platform administration responsibilities, with a focus on platform configuration. 

 
What you’ll do…
Work with members of the broader team to ensure the best solution is sought and implemented
Design, document and create underlying data structures and flows
Configure objects, fields, layouts etc. in SFDC, ensuring alignment with requirements and existing security and structure.
Contribute to new idea conception
Contribute to requirement analysis and support development of appropriate user stories
Translate functional requirements into conceptual and technical design documents
Handover technical projects to support and governance
Contribute to SFDC release and review updates
Actively contribute to global governance functions and procedures.
Provide escalated technical support to user cases – particularly post deployment
 
Who you are…
5+ years hands on experience with Salesforce, ideally with an administration role.
Experience training and supporting nontechnical staff in the use of Salesforce
Strong analytical and problem-solving skills, as well as troubleshooting expertise
Strong working knowledge of Salesforce configuration (Process Builder, Formula fields, Validation rules)
Strong ability to develop and support Salesforce analytics including complex reporting and dashboards
Experience working with Agile development teams using SCRUM
Strong ability to perform data cleansing and mass updates for users
Maintains objectivity and can see the big picture rather than reacting emotionally to the problem
Probes for further information or greater understanding of a problem
Makes rational judgments from the available information and analysis
Takes a commercially balanced approach, being able to judge/weigh wants and needs to ensure integrity and security of data
Understands CRM and the business benefits
Works on multiple tasks at the same time, completing within required time frame and quality standards
Uses Case, Project and myBIT format to plan daily activities
Demonstrates ability to always check for accuracy and correctness
Takes ownership for success and failures
 
Let’s skip to the good part…
Generous remuneration structure
Conveniently located in South Bank, Brisbane with easy access to public transport
Travel discounts, in-house financial and health services, access to internal 24/7 gym
Global career opportunities in a network of brands and businesses
Ongoing training and professional development
Fun and flexible work environment
Proud Corporate Social Responsibility platform through the Flight Centre Foundation
 
We do things a little differently…
We do things a little differently around here. We do things the FCTG Way.
We have a unique culture and an irreverent DNA based on a proven mix of ideas, values and ways of working that have helped shape our business over the past 40+ years.Across all our brands, we take our business seriously but not ourselves. We take leaps of faith, have trust in our teams and work collaboratively to achieve our goals. That’s the FCTG Way.
If you think you have FCTG DNA, reach out today.