Job Description

About the Opportunity
At FCM, our aim is to make the complex simple. As an Operations Support, your opinions are highly valued by our busy corporate clients. You will assist our corporate travel consultants on clients business travel enquiries and arrangements including air, car, hotel, and ground transportation reservations. 
Job Responsibilities:
To provide quotation for BDM
To assist clients with budget planning/quotation.
To liaise with visa centre on visa & health check  
To work with respective countries to obtain quarantine requirement & quarantine hotel arrangement
To assist team to check on MIS error report, IDP report & other reporting
To assist with invoicing & assist client with missing invoices
To run LPO alert to affected pax and support to contact clients
To run UAT test for national clients
To run UAT with GDS team on new roll out
To work with OBT support / troubleshooting
Additional duties
Temporary back up TC coverage when really critical and team is really down by staffs
To run LPO alert to affected pax and support to contact clients (it’s critical alert within 24hrs, the team will need to call passenger immediately)
Process refund backend and to send credit note to customer and/or attached invoice for refund admin fee together
Unused Ticket tracking, client unused ticket report
Part of GDS team UAT testing group
Bill back follow up with hotel, including adding new invoice for bill back if required
For mis error, to raise ticket for res data error as well
Requirements:
Fresh graduates are welcome
Strong ability to listen and communicate verbally and in writing in English
Able to produce clear, well written business emails
Positive and friendly attitude
Acts with honesty and integrity
Organized, with a strong attention to detail
Willingness to work a flexible schedule and occasional overtime when needed
In return for your hard work, you will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.
We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave
Travel perks – you’ll have access to plenty of industry discounts to ensure you continue to broaden your horizons
Career opportunities – as a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or in one of our 2,500 plus offices around the world.
Apply NOW if you want to be part of an amazing and vibrant culture that is the perfect fit for what you are looking for!