Mandarin Oriental to initiate research study on best practices for hospitality industry

Swiss Education Group, the largest provider of hospitality and culinary education in Switzerland, is collaborating with Mandarin Oriental Hotel Group on a research initiative to study the effects of the ongoing pandemic on the hospitality industry. This project, which also includes leading Swiss industry partners, will identify best practices in crisis management, operations and recovery strategies through interviews, visits and surveys.

The findings will be incorporated into the group’s member schools’ academic curricula. As more countries continue to ease lockdowns and travel restrictions caused by the pandemic, this research will focus on how luxury hospitality establishments are managing the crisis. The study will identify best practices and capture valuable learnings during and after the crisis, which will be included in the group’s operational and leadership teaching content.

“We have a long-standing partnership with Swiss Education Group and are delighted to share relevant learnings and support such a meaningful educational endeavour,” said Paul Clark, chief human resources officer of Mandarin Oriental Hotel Group.