Purpose of the role

The role of Market Manager is a crucial link between a new key account partner and our suppliers. You will be responsible in development of new business and maintaining existing business opportunities for Spanish, Portuguese and Italian-speaking customers traveling to Malaysia and Singapore. The role is a diverse one covering product development, quotations and reservations, quality control and strategic planning. We are looking for an experienced candidate with proven ability and track record on the Latin Inbound market to both these destinations.

Overall responsibilities

• Responsible for new and existing business development strategies and planning for Italian, Spanish and Latin markets;
• Liaising with customers to understand the requirement and anticipate on this in collaboration with all relevant departments;
• Working with different departments in Malaysia and Singapore and their respective managers to focus on sales, product development, operations, quality control measures and customer relations;
• Responsible for all programs, itineraries, quotations, accounting matters as well as product development for the departments;
• Working in alignment with the company’s SOP and corporate guidelines in the daily operation;
• Regular communication with new and existing account in the markets in working towards a mutually sustainable growth;
• Ongoing product development, pricing and itinerary developments for new and existing customers, based on trends and demands from the markets;
• Design and host/coordinate on inspection trips for agent familiarization trips leading to new business and where needed, meeting customers in Malaysia and Singapore;
• Provide training for the respective employees;
• Directly report to the General Manager.

Qualifications

• Bachelor Degree/higher education in the hospitality and tourism industry;
• Minimum 8-10 years experiences in a travel & tourism company;
• Minimum 3-5 years experiences in managerial level;
• Proven track record of individual or group handling capabilities;
• Having a capability in developing standard, quality management, coordination and coaching techniques;
• Good command of English– both verbally and in writing – is essential;
• Fluent in Italian, an excellent knowledge in Spanish is considered an asset;
• Knowledge of Malaysia, Singapore and other destinations is an advantage;
• Experience with Destination Management software is an advantage;
• Excellent command of Microsoft Office applications and excellent computing skills;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A “Can Do” attitude and positive thinking that includes creative thinking is an asset;
• This position is available for foreigners only